Terms

Please note by trading with Massage By Heat, your statutory rights are not affected.

Delivery

Deliveries are made by Interlink/DPD and/or other reputable couriers. If all products are in stock, orders are normally dispatched within 3 days of receipt of order.

If we can not deliver your goods within 30 days, you will have the right to cancel the order and receive a refund.

Delivery Costs

The delivery price will be displayed once you choose the Country to deliver to on Checkout. This will be BEFORE payment is taken. For any further clarification please email us on info@massagebystones.com. All prices subject to VAT.

Cancellation

Goods need to be unopened and you must take reasonable care of the goods while in your possession and you will have to pay the cost of returning the goods. Refunds will be credited to the card user within 30 days of cancellation.

Please note this guarantee is offered as an extra benefit and does not affect your statutory rights.

Payment

We accept payment by all major credit and debit cards including Visa, Master Card, Delta, Switch, and JCB.

Stock Availability

All items offered on our web site are subject to availability. We will, wherever possible advise of any out of stock item on our web site. In the event of an ordered item being out of stock we will endeavour to notify you within one working day by either e-mail or telephone providing we have your correct details on your order.

Warranties

Our heaters are all guaranteed for normal and wear and tear for a period of 12 months from the date of purchase. If you encounter a problem within this period then please return the product with a copy of the invoice to the address below: We will evaluate the problem and if necessary we will either repair or replace the product.

Please note if a product is returned and it is found NOT to be faulty -  all postage charges will be recharged to client for collection and redelivery at the prevailing rate.

Complaints

If you are unhappy with our services, you can make a complaint in writing to us at:

3 River Reach
Gartons Way
London
SW11 3SX

Or by email to info@massagebystones.com

We will acknowledge it within 5 working days and will provide you with a likely time scale for resolving the dispute.

We will endeavour to resolve your complaint in a fair, confidential and effective manner while keeping you informed about the progress of your complaint.

Similarly, if you are pleased with our product and services, we would love to hear from you.